Post by account_disabled on Jan 4, 2024 9:28:26 GMT
It should be noted that a bot is not limited to being a simple sender of some automatic message or average response; Tools like HubSpot allow you to create bots with which you can obtain leads, generate searches for answers using knowledge bases, among other advanced functions . Bots are common on websites, but some platforms focused on creating these digital assets can even sync with Facebook Messenger, WhatsApp, and other messaging services. 2. Generate a knowledge base A knowledge base is an excellent tool to reduce response time for your clients. Imagine this element as a virtual library where they can learn everything about your brand : products, services, frequently asked questions, user manuals, among others.
By creating a knowledge base we not only give the user the power to consult the information they need, but it also prevents our service agents from having to resolve very Phone Number List common and repetitive questions. 3. Mistakes can be used to learn In our experience, some of our clients have gone through situations in which a user receives incorrect information or information that does not meet their expectations. One of the main pieces of advice we give you is not to cancel the previously issued response , but rather, respond to the customer with a clarifying message that finally resolves their problems completely.
In problematic service cases , and if it is within your means, we still recommend offering some benefit to the customer who has had a bad service experience , such as discount coupons, a sample of your product or merchandising, such as keychains, pins. , stickers or any other gift that makes them feel heard. How to reduce the number of incidents? With training, which we will talk to you about in the next point. 4. Constantly train your service agents As in other areas of a business, training customer service staff should be a constant element within your company.
By creating a knowledge base we not only give the user the power to consult the information they need, but it also prevents our service agents from having to resolve very Phone Number List common and repetitive questions. 3. Mistakes can be used to learn In our experience, some of our clients have gone through situations in which a user receives incorrect information or information that does not meet their expectations. One of the main pieces of advice we give you is not to cancel the previously issued response , but rather, respond to the customer with a clarifying message that finally resolves their problems completely.
In problematic service cases , and if it is within your means, we still recommend offering some benefit to the customer who has had a bad service experience , such as discount coupons, a sample of your product or merchandising, such as keychains, pins. , stickers or any other gift that makes them feel heard. How to reduce the number of incidents? With training, which we will talk to you about in the next point. 4. Constantly train your service agents As in other areas of a business, training customer service staff should be a constant element within your company.